Terms and Conditions


The ‘Buyer’ means the person, persons or company whose order for the goods is accepted by Osh Gosh Gowns Ltd.

Osh Gosh Gowns means Osh Gosh Gowns Ltd, 4 Dunstall Street, Scunthorpe, North Lincs DN15 6LD.

Terms and Conditions means the standard Terms and Conditions of sale set out in this document and includes any special terms and Conditions agreed, in writing between the Buyer and a Director of Osh Gosh Gowns Ltd.

‘Writing’ includes comments on the order form, text, email and/or other comparable forms of communication. 

‘Contract’ means a legal contract for the purchase and sale of goods

‘Initial payment’ means this is the first instalment of your purchase this is not a deposit and is non-refundable.


All orders are legally binding. Gowns cannot be changed once the contract has been signed and the order placed with Osh Gosh Gowns Ltd. Gown sizes are ordered as approved with the customer/parent/guardian and according to the customers measurements at the time of ordering. Osh Gosh Gowns are not responsible for any fluctuations in measurements/weight. Please take an active part in selecting your size on any ordered items as the customer signature authorisation that the correct size is ordered. Customers are advised to warn staff of any potential changes that might affect sizing.

Event Cancellations/Postponements

All payments are non-refundable and non-transferrable.

In the instance of an event cancellation or the customer being unable to attend any event (for any reason) the full amount of the item will be payable, and the purchase must be completed. 

Any items cancelled after being ordered or reserved with Osh Gosh Gowns will be subject to the full amount being payable. 

Osh Gosh Gowns strongly recommends the taking of insurance for unforeseen circumstances.

Delayed Measuring

If the customer places a contract to order but requires Osh Gosh Gowns to obtain final measurements at a later date, the full terms and conditions of this agreement still apply. Full payment is still due. Payments will not be refunded nor are they transferrable. 


Payments may be adjusted depending on price of order and for bridesmaids/prom/evening dresses but is usually a minimum of 50% of the cost of the item. This must be agreed by Osh Gosh Gowns and detailed on the contract.

Payments for wedding dresses are to be made as follows: 

1st Stage: Minimum of £500 – Initial payment and contract agreement/signing

2nd Stage: £500 at measurement appointment

3rd Stage: Balance due on arrival. 

Prom Payments:

Minimum of £100 initial payment made before Dec 15th and 50% of any accessories reserved

The remaining 50% of the dress & balance on any accessories to be paid by the end of January 

Balance paid on arrival (if ordered) or minimum by the end of February on any reserved items. 

Sale dresses – Immediate payment in full (storage charge applies if not taken on the day).

Off the peg dresses – Immediate payment in full (storage charge applies if not taken on the day).

Outstanding Balance – due on arrival of all items. 

Please note that in all cases a charge of 5% above the interest base rate will be charged if payment is not made within 14 days of items arriving or us informing you that your goods are with us. 

All items should be collected on arrival & returned for alterations.

Storage charges apply once items are in stock – this is to cover the insurance cost whilst on the premises of Osh Gosh Gowns. Storage charges are £1 per day.

Payments can be made any time between the above-mentioned stage payments by telephone, bank transfer to Sort Code: 404024 Account No: 02142996 or in person, but terms and conditions remain.

Alterations – Appointments only available Monday – Fridays

All items must be paid in full and therefore legally owned by the customer before any alterations are carried out.

Dresses are not made-to-measure, they are ordered in the customers requested size. 

Although the size nearest to the customers measurements (according to each designers’ size chart) is ordered, there may be a requirement for alterations.

Alterations are not included in the price of the dress. If using a third party alterations company, any such alterations are entirely separate and Osh Gosh Gowns will not be held liable for any alteration inaccuracies or errors.


A booking fee of £50 (bridal) or £20 for all other alterations must be paid when booking an alterations appointment, this will be redeemable from your alterations balance. Failure to cancel 7 days before the appointment will result in the amount being forfeited.

The following prices apply for alterations:

Wedding Dresses – from £150 

Bridesmaid – from £40

Mother of the Bride/Groom – from £45

Evening dresses – from £45 

Design/Bespoke changes will be quoted and agreed in advance of requirements being carried out. 

Shoes and undergarments intended to be worn on the function date must be worn when fittings/measurements are taken otherwise garments are not guaranteed to fit correctly and a premium may be charged to rectify the situation. Osh Gosh Gowns are not responsible for any issue relating to unsuitable underwear being worn which may affect the structure of the dress.

Customers are advised to inform Osh Gosh Gowns of any change to these items following dress fittings or this may incur additional alteration costs. 

Goods not collected within 6 months of the function date or 3 months of being left for cleaning purposes will result in the customer automatically losing ownership of such items.

These terms and conditions do not affect your statutory rights.