Frequently Asked Questions

Here are some frequently asked questions which may help you...

General Questions

Yes, we are – not because we are pretentious but because we are so busy, and we want to allocate both the time and full attention that you deserve when choosing your prom or evening dress.

You can make an appointment by calling us or booking online through this website. 

We’d recommend doing a little research beforehand and having some idea of the style of dress you would initially like to try on. Feel free to share any images with us, but please don’t worry if you aren’t sure as we are here to help you and we will experiment with different styles and colours during your time with us. 

Wear comfortable clothing that is easy to change in and out of plus we might need to take some measurements if we are ordering your dress.

A fitted vest top or t-shirt is great as it allows us to get an accurate measurement. Wear whatever you feel comfortable in regarding underwear – a nude bra is great but not necessary.

Here at Osh Gosh Gowns we strive to meet the individual needs of every customer. We feel it is our duty to ensure that all our customers are treated with respect regardless of identity or gender. 

If we are ordering a dress in for you, our stylists will take your measurements during your appointment. Our team can recommend the size they think will be most suited to your size and body shape. Rest assured that everything is done with your input – we are here to help you!

One of our stylists will be by your side throughout your appointment at Osh Gosh Gowns providing you with genuine advice and guiding you throughout the process.

Our customers say that we are the friendliest and most patient stylists in the area and we have been specialising in prom and evening wear for over 17 years.

Wear comfortable clothing that is easy to change in and out of plus we might need to take some measurements if we are ordering your dress.

A fitted vest top or t-shirt is great as it allows us to get an accurate measurement. Wear whatever you feel comfortable in regarding underwear – a nude bra is great but not necessary.

We do! We have amazing seamstresses – they are perfectionists just like us. They are passionate about dress fitting and helping you look as we all imagined. We are involved from the beginning to the end. Unlike most other boutiques, everything stays with us until your dress is the perfect fit.

We accept cash, most credit cards, and debit cards. A 50% deposit at the time of purchase is required, with the remaining balance due upon pickup of your items. 

We also offer interest-free credit so please just ask if this is a requirement. 

A range of supporting services such as storage and steaming is also available as options.

We do not offer returns or exchanges on prom or evening dresses as all items are tried on in-store prior to purchase.

Bridal Appointment Questions

From the moment you step through our door you will have our undivided time and attention.

During your time with us, our dedicated bridal stylists will get to know you, your style, and your dream wedding gown preferences. They are full of style and passion and will carefully hand select the most perfect gowns for you and your day to create a wedding look that is a true reflection of your personality and style.

So that we may give you our full attention in your one-to-one consultation, we encourage brides to book appointments so that you can relax and enjoy your experience.

Dresses can vary widely in cost depending on designer and fabric, etc.

Our dreamy dresses start from £750 and go up to £2250.

One of our stylists will be by your side throughout your Osh Gosh Gowns bridal journey giving you genuine advice and guiding you throughout the process.

Our customers say that we are the friendliest and most patient bridal consultants in the area.

We try our upmost to fulfil our brides’ requests and treat everyone as an individual.

We recommend that you book a separate mid week appointment for your Bridesmaids as at your Bridal appointments, the focus is on finding you your dream gown.

Finding the perfect accessories to compliment your dream wedding dress, can be the highlight of your Bridal experience with us and really help you envision the big day!

During your first appointment, we will help you pair your gown with stunning tiaras, veils, shoes, hairpieces and more, from our extensive range in-store.

Prom / Evening Wear Appointment Questions

This is your moment and during your prom/evening wear appointment and following an informal chat with your stylist, we will help you navigate the huge selection of full-length dresses we stock.

You will have the opportunity to try different handpicked styles to suit your preferences and ask any questions you may have. This is where the magic happens!

Prom dress and evening wear appointments typically last around 60-90 minutes and our accessory appointments are 60 minutes. We don’t think the decision should be rushed and it’s important to us that you get it right the first time.

We offer over 1000 dresses from a fabulous range of well-known designers including Angel Forever, Mascara, Morilee, Tiffany Prom, To the Nines plus a few others. We only sell one style of dress to each event, and we keep a strict register to monitor this. We should point out that buying from another town or city increases the chance of you having the same dress as someone else who is already on our register.

Your stylist can help you determine which styles would be best for your body type or even your event theme and will also check our register to avoid any duplication of dress (sold by Osh Gosh Gowns). 

We always listen to your wants and needs and factor them into the choice of dress. We are totally inclusive and offer a variety of styles, fabrics, and sizes.

If we need to order a dress in for you, most designers have a cut-off date of the end of February as it could take up to 4 months for your dress to arrive. We do, however, carry a huge volume of dresses and we continuously order new stock so that you can often take your dress with you on the day.

If you are shopping for a prom dress you need a parent or guardian with you. We can comfortably seat UP TO 3 guests at an appointment (per changing room). We also have a private changing room upstairs which can seat 2 guests so please ask if you would prefer to book this room.

Dresses can vary widely in cost depending on designer and fabric, etc. 

Our dreamy dresses start from £150 and go up to £850. We also have an all-year sale rail available featuring discontinued styles.

It’s so much easier to match your accessories when you are choosing your dress. This guarantees that you get the perfect colour match. We stock a large range of hair accessories, bags and jewellery and if time allows at your appointment, your stylist will be happy to assist you with this. 

We also offer accessory appointments if you prefer to choose these at a later date.

If you can’t find what you’re looking for here, please don’t hesitate to ask us!